Frequently Asked Questions
Q: Does the price include setup and delivery?
A: Yes, although additional fees may apply for some areas. You are more than welcome to tip a driver if you think they are doing a good job or if they go above and beyond the call of duty.
Q: Do you deliver to other cities?
A: Yes, but please be aware that there may be a delivery fee depending on the location of your event. However, most cities in the Raleigh, Durham, and Chapel Hill area are included in our free delivery service area.
Q: Does the standard four-hour rental time include your setup time?
A: No. We arrive early to set up, giving you the full four hours to play.
Q: When do you set up?
A: Setup time depends on how many rentals we have that day. Generally, we arrive 30 minutes before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as four hours in advance. If this is the case, we will call the Friday before the date of your event to confirm that someone will be at the party location.
Q: We've rented some really dirty bounce houses from other companies in the past. Do you clean your inflatables before they arrive?
A: Yes. At Inflate-A-Party, cleanliness is our number one priority. After each rental, we take great care to clean and disinfect each inflatable so that they are ready for the next event.
Q: Do we have to keep the inflatable plugged in the entire time?
A: Yes. A blower keeps air in the inflatable the entire time, which is why we require an outlet within 100 feet of the inflatable. If you do not have access to an outlet, we also offer generator rentals to prevent popping your circuit breaker, as well as heavy-duty cords.
Q: Can I use an inflatable in a park without electricity?
A: We love setting up at parks, but most parks do not have electricity. If you want to set up at a park, you can rent a generator from us along with your inflatable.
Q: What payment methods do you accept?
A: At Inflate-A-Party, we accept cash or credit cards (no American Express). If you plan on paying with cash, please have exact change.
Q: What if we need to cancel?
A: If you need to cancel due to weather we would like to know the day before you event. If you due cancel due to weather or another circumstance we hold onto your deposit and you are welcome to use that credit any time within a year of your cancellation date. So as long as you reschedule within a year you will not lose any of your deposit money.
Q: Do you require a deposit?
A: Yes, all orders require a 25 percent deposit. If a cancellation or a change of schedule is needed, we will gladly credit your deposit to another rental that year.
Q: How big are the jumps?
A: Most of our jumps (all of our character jumps, for example) are 15 feet by 15 feet, which is a little bigger than what you might find at other rental companies. It's important that you make note of the space needed for each inflatable, as some are VERY big and require extra space. When in doubt, it's a good idea to measure your space to ensure that the inflatable will fit. Jumps need room to be staked, and there needs to be enough room for the blower to sit without rubbing against anything. Check the area for walls or trees that may puncture or damage the inflatable. The sizes listed with each jump include the space needed for the extra equipment. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q: What about the big jumps? Do they have any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have at least a 4-foot area around the jump to provide access. The jumps can weigh up to 1000 pounds, so we need a clear path with ample room.
Q: What surfaces do you set up on?
A: We happily set up inflatables on grass, dirt, asphalt, and concrete. Grass is the preferred surface for set up, as it the best for the inflatables and the participants. Sorry, we can't set up on any type of rock as the constant rubbing will wear through the vinyl.
Q: Can we see a copy of your contract and safety rules?
A: Yes! Give us a call to request your copy.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If your inflatable develops a tear at the seam, please let us know as soon as possible so we can remedy the situation. If damage occurs due to a failure to follow our safety rules or negligence (for example, failing to turn off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower. We don't want you to be in that situation, which is why we have you sign and initial on all of our safety rules so that you can be the trained operator. We set up, inspect, and disinfect each unit after every use, so we will be aware of any damage to the inflatable after use at your event.
If you still have a question about your inflatable rentals, give us a call at 919-740-2426, or email us at firstname.lastname@example.org today!